Integrated Terms, Conditions & Investor Charter

1. Relationship & Service Coordination

• Regulatory Role: Fintrackk operates as an Authorised Person/Business Associate of Axis Securities Limited (ASL).
• Investment Coordination: Fintrackk facilitates and coordinates investment opportunities shared by ASL from time to time.
• Guidance & Networking: We provide necessary guidance and networking with ASL specialists to ensure you have access to expertise for your investment needs.
• Facilitation Scope: Fintrackk acts as an intermediary between ASL and its clients for primary and secondary markets, mutual funds, fixed deposits, bonds, and other permitted products.

2. Investor Rights & Facilitated Transparency

Your rights are protected through ASL’s regulated framework, which Fintrackk facilitates:

• Asset Segregation: You have the right to have your funds and securities held solely by ASL, strictly segregated from Fintrackk’s operational assets.
• Direct Documentation: All legal trade confirmations, including Contract Notes and Margin Statements, are issued directly to you by ASL. Fintrackk is prohibited from altering these records.
• Account Transparency: You have the right to know the background and qualifications of the Fintrackk representative assisting with your account coordination.
• Independent Relationship: Your relationship with ASL is independent; discontinuation of your facilitation agreement with Fintrackk does not affect your direct client relationship with ASL.

4. Operational Disclosures & Technical Limitations

• Facilitation Liability: Fintrackk acts solely as a facilitator and is not liable for losses due to connectivity breakdowns between our office and ASL or the Exchanges.
• Axis Direct Platform Usage: All trade executions are performed by the investor via the Axis Direct app/web portal, owned by ASL. Fintrackk bears no liability for the performance or execution accuracy of the ASL application.
• Force Majeure: Neither Fintrackk nor ASL shall be liable for execution failures due to “force majeure” or restrictive risk management actions.

6. Data Privacy & Customer Information Consent

In accordance with the Digital Personal Data Protection Act (DPDP Act), 2023 and other applicable Indian laws, your privacy is our priority:

• Collection Consent: By using our contact page or submitting your information, you provide explicit consent for Fintrackk to collect and process your personal data (such as name, email, and contact number) solely for providing assisted services and coordination with ASL.
• Purpose Limitation: Information collected will be used only for the purpose for which it was shared, including facilitating account opening, investment guidance, and responding to queries.
• Confidentiality & Security: We maintain strict confidentiality and follow industry-standard security protocols to protect your data from unauthorized access.
• Data Sharing: Your information may be shared with our principal, Axis Securities Limited (ASL), to facilitate the services requested by you. We do not sell or lease your personal data to third parties.
• Your Rights: You have the right to access, correct, or withdraw your consent for data processing at any time by contacting our Compliance Officer.

7. Grievance Redressal Escalation Matrix

We are committed to resolving your concerns within 21 calendar days.